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SHIPPING & RETURNS

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​SAME DAY DELIVER

We offer Same Day Delivery (No Additional Charges!)

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DOMESTIC SHIPPING

We offer standard shipping for domestic

(Includes East Malaysia!)

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INTERNATIONAL SHIPPING

Not in Malaysia? Don't worry! We got you covered with International Shipping! (Just quote us on the price!)

​DRIVE-THRU PICK UP SERVICE

​We understand you might be in rush, or difficulty in finding car park. No worries! We got you covered with our Sanctum Drive Thru service!

Regular Delivery

Please check our Order Processing Times for the estimated warehouse processing period before your order is shipped.

Please note that business days are (Monday to Friday 9am-5:30pm). If for some reasons, we are out of stock of an item on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email or telephone by our customer support team.

 

We offer a flat rate of RM15.00 shipping to any West Malaysia address for all orders placed via the website.

This flat rate RM15.00 shipping service is via standard post.

If your order is over RM1,000 (GST inclusive), then we ship your order complimentary or freight free. Again, this is all done through regular standard post.

If your item(s) is oversized, or weighs more than 20kg, we will need to use a courier service to deliver your order to you. While it may cost you more than the RM 15.00. However, we will need to contact you to provide a quotation for the delivery fees.

Standard Shipping - Estimated delivery (after warehouse Processing Times) trackable through standard post: 3-5 working days.

FREE SHIPPING APPLIED for customers who spent over RM 500.00 in our store! *Only applicable to West Malaysia at the moment. 

Express Post

If you choose to pay additional shipping for our domestic Express Post option there is no Free Shipping on items over RM 1000.00. Rather, your shipping cost will be calculated based on the weight of your consignment and the address it is being shipped to.

Similarly, an additional Express Post premium is added to the RM 15.00 flat rate shipping for all orders under RM 1000.00, again based on the weight of your consignment and the address to which it is going.

To select Express Post for your order, you will need to add the items all to your cart, head to the checkout and add your shipping address (including post code), as the Express Post option will only show after these shipping details are provided.

 

Please note that where you have elected to pay for Express shipping on a shopping cart that contains a mix of in stock and pre-order items, we will send your in stock items out via Express shipping, however the balance of the pre-order items may be shipped out via Regular Post as and when each of them arrive into stock. Our system simply does not allow for an accurate shipping price for multiple shipments. So what does this mean for you? Your in stock items will ship out super quick as per normal, your pre-order items may take a little longer to get over to you. If you really want an Express service, we suggest you make separate orders for in stock items and then for pre-order items and this will ensure everything will ship via Express.

Packing Standards

We don’t like to brag at Sanctum Toys, but having been in the collectables industry for over 2 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! 

Sanctum Toys and Collectibles offered next day delivery wherever an order is placed upon us as we do not like our customers to wait!

 

What’s more is that most of us Sanctum Toys are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely.

Statues, Busts, Hot Toys & High-End Collectables 

Where items arrive to us Factory Sealed, we send them out Factory Sealed.

 

We are not in the business of opening and playing with our toys and collectables, we bring them in and send them back out again! With Hot Toys, we bubble wrap the individual Hot Toys brown box to give them a little extra padding in the courier/mail process. The only Hot Toys we generally don't bubble wrap are the bigger bulkier items (eg: Hulkbuster) that have carry handles in any event. 

 

With items such as Statues and Busts, we send them out exactly the way they come in, factory sealed and in their original cartons.

 

The only exception to these standards is where you, the customer, request us to open an item, inspect it for any potential shipping damage or defect and return it to the box exactly the way we found it. This is rare that we do this, as both Sanctum Toys and Collectibles & the customer would prefer to deal in factory sealed cartons.

 


Lost Items

Please be aware that standard post will not allow an investigation to begin on missing items until a period of three weeks (15 business days) has passed, after the parcel has been handed over to the carrier partner in the destination country.

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